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Better check and see if your controller will handle a scanning head first.
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V4.0 was the worst release on the planet! I'd go higher if you possibly can.
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If it's a scanning probe, did he do a lower matrix calibration?
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Maybe a light coat of oil. That's what some of the Hexagon tech do when they perform the scan test on the ceramic ball.
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When was the last time you cleaned the ways and scales?
I've also seen this type of behavior with a corrupt probe file....
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