FARO help?

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  • FARO help?

    Hi there! I'm pretty sure this isn't the best place for this, however, I'm desperate, so I figured I'd try.

    I've got a FARO Arm IND-02. It's really quite old at this point, from 1993 or so, I believe. We use it to digitze huge twisted panels of glass, so that we can position them in 3d and then nest them into eachother, for placement on the celing. We purchased it secondhand, and it's been great for about a year and a half. Recently, as in 2 or 3 weeks ago, it's no longer really functioning properly. I can draw a square on a table three times, and get three almost-squares in three completely different places on the computer. Needless to say, digitizing a large twisty glass thing is no longer possible. I'm looking to figure out a way to get it fixed. FARO no longer supports it, and doesn't have any idea. (aside from posting on a forum, which is oddly enough, what I'm doing right now!) I figured perhaps since y'all use these things, maybe you'd know of the next step or two for me.

    Any ideas? Thanks in advance!

    ~nicoles
    nicole AT nikolas DOT net

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