Tech Support

[philwell]

Does any one Have PC-Dmis tech support number? Can"t seem to find mine. Thanks

[Paul Sarrach]

1 800 343-7933 whats the prob?

[philwell]

I got it fixed thanks. I call the same number you sent got answering service. They will not give out PC-dmis tech number. Thanks again

[Paul Sarrach]

I got it fixed thanks. I call the same number you sent got answering service. They will not give out PC-dmis tech number. Thanks again

.

So you have a Tech who will take your calls?

[philwell]

No I ended up calling the guy at the Nashville training center who was the teacher for the class I went to. Hard to beleive a world wide org. stops taking call at 4:30 pm

[Paul Sarrach]

No I ended up calling the guy at the Nashville training center who was the teacher for the class I went to. Hard to beleive a world wide org. stops taking call at 4:30 pm

Your learning. What other complaints do you have. Or is this your first? Wait and see what happens if you let your SMA expire

[Eric Hollenbeck]

If you call and you get voice mail it doesn't necessarily mean nobody is doing tech support. Did you leave a message?

Besides, the guy in Nashville works for that worldwide organization... and he took your call ;-)

[bob mappes]

If you call and you get voice mail it doesn't necessarily mean nobody is doing tech support. Did you leave a message?

Besides, the guy in Nashville works for that worldwide organization... and he took your call ;-)

What Eric said ( hi Eric )....and....

have you tried sending an email? that will usually get a response....
send a message with detailed info on your problem, version you use , etc.
sometimes sending your program is also needed

I have had a couple issues resolved in the last two days with Tech's help (thanks again Rich)

[Underspec]

I would use this forum first before wasting time on a phone call. Everyone is pretty quick on responses.

[cmmguy]

I would use this forum first before wasting time on a phone call. Everyone is pretty quick on responses.

Yup... that is exactly what Hexagon wants users to do.. it saves them money.

[John Kingston]

Yup... that is exactly what Hexagon wants users to do.. it saves them money.

I think some of the questions here come from tech support.......

[Paul Sarrach]

I think some of the questions here come from tech support.......

There are a lot of smart people on here. Trust me, I am not refering to myself But we use this everyday, been doing it every day for years. Most questions here someone can answer " Been there, Done That"

[John Kingston]

There are a lot of smart people on here. Trust me, I am not refering to myself But we use this everyday, been doing it every day for years. Most questions here someone can answer " Been there, Done That"

That is what I meant Paul. As a collective group, we have far better odds at getting a solution here than tech support does.

OMG! We are a collective, joined by electronic communication. We have been asimillated.

[Paul Sarrach]

That is what I meant Paul. As a collective group, we have far better odds at getting a solution here than tech support does.

OMG! We are a collective, joined by electronic communication. We have been asimillated.

.

It is kinda scary
http://members.tripod.com/~Resistanc...tile/borgs.gif

[#2#]

They actually have people answer the phone at tech support? I think every time I've called I've left a message. They have always called me back. Sometimes it is the same day, sometimes the day after, usually two days after, sometimes two weeks after I called.