Something Happened. I don't know what, and cant reproduce it.

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

  • Something Happened. I don't know what, and cant reproduce it.

    OK guys, I am confuzzled. I no longer continuously program, but have multiple techs that do. We have a trainee that has been working on one of our CMM's on an off shift (we actually have 3 training right now, but this one in particular...). Last night, he sends an email stating that he was just sitting there running a program on a part, and the "screen went blank, then black, then back to home, with PC-DMIS closed". I'm thinking " OK, We had a software crash". Just turn off the machine, and reboot the desktop and turn the machine back on in a minute or so. then open DMIS, and it should work, right? He goes to open a program from the server, and the data in the command screen is missing. He restarts the computer multiple times, and no change.

    This morning, my lead trainer, myself and one of our trainees each logged onto that CMM (we have 3), and could not reproduce the condition he talked about. All of our files came up with the data in tact, so we all assumed that he must not have restarted the machine, and only restarted the desktop. Since none of us could reproduce the condition, we waited until he came in on the off shift to ask. He opened up a program from the server on that same CMM and what he came up with looked like the left side image. We moved him to a different CMM and pulled up the same program, and it came up like it should have, in the right side of the image. I've never seen anything like this happen before.

    Does anyone have ANY idea what could have happened, before I go put in a support ticket with Hexagon and have a long, drawn-out process of trying to get them to help figure this out?

    Brek L&R.jpg


  • #2
    Maybe his Windows profile got corrupted. If signing into a another computer allows him to open the program, I probably say it's a Windows issue.

    IT may have to reset his profile on that computer.

    Comment


    • #3
      Maybe Edit/Preferences/Edit Window Layout? Maybe most of the command types have been turned off (unchecked)?
      If not that could be a user dat file setting that got corrupt - as mentioned above.

      Comment


      • #4
        Tried "reset user" (settings editor) when he is logged in on the left computer?
        PC-DMIS CAD++ 2o22.1 SP4

        Comment


        • #5
          Seems odd that the program names are different...

          Comment


          • Scott D. Haselden
            Scott D. Haselden commented
            Editing a comment
            I did not notice that when pulled up. good catch.

        • #6
          Looks like different programs. One has rev B and the other doesn't show any rev. Still does not explain what there are feature id's showing on both graphics screens

          Comment


          • #7
            Good find, zhicks!
            PC-DMIS CAD++ 2o22.1 SP4

            Comment


            • #8
              Originally posted by SABarber View Post
              Maybe Edit/Preferences/Edit Window Layout? Maybe most of the command types have been turned off (unchecked)?
              If not that could be a user dat file setting that got corrupt - as mentioned above.
              This is the most likely solution. I see this happen when using PC-DMIS with automation where these options get unchecked.
              Systems Integrator
              Hexagon Manufacturing Intelligence

              Comment


              • #9
                It actually turned out to be an issue with the CMM computer, itself. The company has decided to replace the CMM as its big expenditure for QA for the year, since it is nearly 30 years old, and we have a lot of crashes on the machine. We should have a new unit coming in that has touch trigger probes as well as laser scanner head within a month.

                Comment


                • #10
                  Admin Privileges are paramount for PCDMIS to operate without crazy windows interaction issues such as this. Hexagon has produced a list of registry keys and directories that EVERY user that logs into that device should have admin rights to. I've attached it. If you don't want to deal with IT for each person who logs into the machine the other option is to establish a common windows login for all to use (some IT dept's won't allow this).

                  Maintaining a library of "validated" measurement methods is super important. We set all our routines within windows to "Read Only" to make sure they remain unaltered.
                  Attached Files

                  Comment

                  Related Topics

                  Collapse

                  Working...
                  X