Installation Error

[jshields]

I know this one has been posted before, but I haven't found a definitive answer or solution. Here is the problem: I am installing 3.5 MR2 on a new Dell with Windows XP PRO SP2. I am getting "cannot load myhasp.dll" when I try to install PC-DMIS. I have tried running hinstall.exe from command line with -r to remove then -i after rebooting. -i gives an error that it can't start the service in the services database. I went to Aladdin and downloaded the new hasp4 drivers and they seemed to install fine but I get the same error when trying to install PC-DMIS. Any suggestions? This is the same problem that NikoM was having last year but I never saw how it was resolved (I am reposting his error messages.) Thanks for any help you can give,

John

[bw_bob]

Go here............http://www.aladdin.com/

Go to "enduser downloads"
download HASP4 driver setup.zip & HASP4 driver cmdline.zip
Save to desktop and open HASP4 driver setup.zip and extract to your C drive
Run hdd32.exe, restart pc & try loading again

[jshields]

The new hasp drivers from Aladdin install OK, but the PC-DMIS install does exactly the same thing. Is there any way to run the PC-DMIS install from command line and set a switch to not install hasp drivers?

[bw_bob]

1-800-343-7933.......XP operating system does not like the DEMON for whatever reason.........Sorry

[Wes Cisco]

1-800-343-7933.......XP operating system does not like the DEMON for whatever reason.........Sorry

There is also a known issue with XP service pack 2, you might search for that or ask tech support about it if and when they get around to calling you back. HTH

[jshields]

Well, No SMA means no tech support. I was sure someone else would have already had this issue and have the steps to resolve. If SP2 is the issue I could find an older install disk and reimage the machine. I just wonder if installing SP2 after PC-DMIS would cause it to malfunction.

[jshields]

OK, got PC-DMIS to install. I am not sure if it was the process or if the stars aligned for just a moment but here is what I did. I had already installed Hasp4 drivers yesterday with no help. I ran the command line Hasp4 with -r and rebooted. Then I ran command line Hasp4 with -i and DID NOT reboot. I located custprog.exe in the install folder and ran that. It read my portlock and gave the data located on it. I left that open and ran setup.exe. Setup.exe closed custprog.exe and continued on through installation. I am copying over my machine files right now to see if this is all going to work. What a headache.

[inspector212]

1-800-343-7933.......XP operating system does not like the DEMON for whatever reason.........Sorry

There is also a known issue with XP service pack 2, you might search for that or ask tech support about it if and when they get around to calling you back. HTH

I have installed multiple version of the demon on five different PCs, all having XP ProSP2 with no issues. I don't think your issue is XP. Maybe it's the -i and -r, I don't know what these do, because I have never used them and had not had any installation problems.

[Wes Cisco]

I have installed multiple version of the demon on five different PCs, all having XP ProSP2 with no issues. I don't think your issue is XP. Maybe it's the -i and -r, I don't know what these do, because I have never used them and had not had any installation problems.

As I recall the fix for the sp2 problem was to download a "fix, patch, whatever" from Microsoft. Since you have not had any problems the chances are that your machines have the fix already.

[craiger_ny]

I have installed multiple version of the demon on five different PCs, all having XP ProSP2 with no issues. I don't think your issue is XP. Maybe it's the -i and -r, I don't know what these do, because I have never used them and had not had any installation problems.

-i is install on the command line (run menu), -r is remove. I have had issues with the -i and -r being inside the quotes for the path string before.

[jshields]

OK guys machine is up and running! Wonders never cease! I must say that WIDESCREEN monitors are the only way to go for CMM programming. This new Dell has a 20" widescreen and I can see the CAD and the edit window. I use a 24" widescreen on my CAD station, wish I could have had that on the CMM machine too but the 20 is a major improvement. I can't say for sure what fixed the issue but I can say that the machine had all updates and fixes from Microsoft before I began installation. It was without a doubt a hasp driver issue, but I am not sure what "fixed" it. Just happy to be running on a new clean PC.

[jshields]

Machine is up and running great. I can't say specifically what worked, but it is installed. Thanks to everyone who offered a suggestion! Just a note, before I started the PC-DMIS install Windows XP was updated with every possible fix and update. I am sure the issue was the Hasp drivers, not sure why they finally decided to work, but they did. I tried the custprog.exe just to see if the portlock was actually accessible and it wouldn't read most times. The one time is did was when the install flew through. So for what thats worth it is a way to know if your drivers are installed, working, and the portlock is readable. Thanks again.

[inspector212]

Maybe it was the scroll lock key

[craiger_ny]

Maybe it was the scroll lock key

OK I need to go change my pants now. Too funny.

I wonder if that is what Goodluck's problem was. It seems he had computer issues recently and I can't recall if we ever got to the bottom of it.

[#2#]

OK I need to go change my pants now. Too funny.

I wonder if that is what Goodluck's problem was. It seems he had computer issues recently and I can't recall if we ever got to the bottom of it.

I'm happy to be linked to the start of a fix all answer - even if it is at my expense.