Probe Sensor Problem!!!

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  • Probe Sensor Problem!!!

    HELP!

    I am running a Global Classic 7.10.7 with a Tesastar-I and V4.1

    I have a program that requires the probe head to be rotated to 90 180 and 0 90, The problem is that ever time I rotate the probe it does not respond. It drives the probe right into my part. After that I can take as many hit points as I want and the probe does not respond. I can physically shake the probe and nothing happens. I have to shut down and restart, just to have it happen again.

    Has anyone ran into this before? Is there a BS support number I can call
    sigpic
    I reject your reality and substitute my own

  • #2
    1-800-343-7933
    sigpic.....Its called golf because all the other 4 letter words were taken

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    • #3
      Does the probe calibrate at those angles? Are you sure the hits are programmed correctly? Is this a proven program?
      sigpic"Hated by Many, Loved by Few" _ A.B. - Stone brewery

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      • #4
        Originally posted by bw_bob View Post
        1-800-343-7933

        What did Mr. Williams do to you? LOL
        sigpic"Hated by Many, Loved by Few" _ A.B. - Stone brewery

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        • #5
          Originally posted by Wes Cisco View Post
          Does the probe calibrate at those angles? Are you sure the hits are programmed correctly? Is this a proven program?
          All angles on the probe calibrated first thing this morning, and it is a proven program ran several times before.

          But after the first incident, I have not be able to calibrate those angles again, just drives the probe into my qualification sphere.
          sigpic
          I reject your reality and substitute my own

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          • #6
            did you try to do a manual/dcc calibration on them
            sigpic
            if you had soap on a rope it would be tied to yer ankle

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            • #7
              Originally posted by T Miller View Post
              did you try to do a manual/dcc calibration on them
              Yes, but even in manual mode it will not pick up any hit points. Like I said I can grab the probe and shake the heck out of it and Dmis isn't responding that the probe has touched anything.
              sigpic
              I reject your reality and substitute my own

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              • #8
                Originally posted by BWilliams View Post
                All angles on the probe calibrated first thing this morning, and it is a proven program ran several times before.

                But after the first incident, I have not be able to calibrate those angles again, just drives the probe into my qualification sphere.
                I suspect you have killed your probe! I am not familiar with this tesstar thingy you specifiy, but I know with Renishaw probes if you exceed overtravel in Z (or what would be Z @ A0B0) you can kill the probe easily. Do you have another probe you can switchout, or another CMM to try this probe on?
                sigpic"Hated by Many, Loved by Few" _ A.B. - Stone brewery

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                • #9
                  Originally posted by Wes Cisco View Post
                  Do you have another probe you can switchout, or another CMM to try this probe on?
                  Unfortunatly not, this is out shops first CMM and we have only had it about 3 months now.
                  sigpic
                  I reject your reality and substitute my own

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                  • #10
                    Is your cord loose that connects to the head?
                    sigpic
                    Originally posted by AndersI
                    I've got one from September 2006 (bug ticket) which has finally been fixed in 2013.

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                    • #11
                      After I restart both the machine and the computer and can get it to work with my probe at 0,0 but not at any other angle.
                      sigpic
                      I reject your reality and substitute my own

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                      • #12
                        Originally posted by Matthew D. Hoedeman View Post
                        Is your cord loose that connects to the head?

                        Thought about that... Unplugged it, blew it off and plugged it back in, same thing.
                        sigpic
                        I reject your reality and substitute my own

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                        • #13
                          Originally posted by BWilliams View Post
                          Thought about that... Unplugged it, blew it off and plugged it back in, same thing.
                          Call your sales rep. Renishaw will do overnight RBE (repair by exchange), I do not know about tessa. A good rep might be able to bring another probe to your facility to confirm that yours is in fact damaged. HTH
                          sigpic"Hated by Many, Loved by Few" _ A.B. - Stone brewery

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                          • #14
                            Originally posted by Matthew D. Hoedeman View Post
                            Is your cord loose...
                            kinda personal dont ya think.
                            Links to my utilities for PCDMIS

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                            • #15
                              Originally posted by cmmguy View Post
                              kinda personal dont ya think.
                              Only if yours has to be plugged in... personally mine is permanently attached.
                              sigpic
                              I reject your reality and substitute my own

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