First Time seeing This Error from Scanning

[KIRBSTER269]

Alright Folks has anyone seen this Error. I'm guessing the computer can't handle my scan. It has 12344 Hits on a Closed Scan 2018R1 SP8. Any one have some insight on this? I put in a Case number for it. Just waiting to see what they have to say.

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[A-machine-insp]

I've have not seen that error on my machine but I saw something similar posted about a month ago. I don't remember if it was on here or the CMM (slang for male people) forum.

[KIRBSTER269]

I'll double check there, thanks for the 2 cents

[Matthew D. Hoedeman]

I just checked, I ran scans yesterday with 15,000+ points without an issue.

[KIRBSTER269]

What are your specs on your PC? Something I can compare to.

[KIRBSTER269]

I just noticed you said scans not scan. It would let me do several scans, each one maybe 3000 here, 3000 there, It was a single long scan that had over 12000 hits. That's the one that failed and popped up this error.

[Matthew D. Hoedeman]

Supplied PC from Hex.

Pcdmis V2016
Win 7
16g ram
Nvidia Quadro K2200 4G ram

[KIRBSTER269]

hmmm the only difference p620 video 2 gb and windows 10 wouldn't think video but possible. updating driver right now

[KIRBSTER269]

Well I created smaller Open Linear Scans with about the 3rd of points produced, and it works fine. Me thinks the piece of sh_it computers that Hexagon raves about aren't so sufficient after all. Just so all to know, Hexagon is not dealing with DELL computers anymore. They have struck a deal with Lenova Computers now, You know the PC's that Best Buy sells, When I go there, If I can't reach something on the top shelf, I take a few Lenova computers and put them down on the ground so I can step on them so I can reach what I'm going for. Even then I don't consider these crap computers to be stable for that.

[JEFMAN]

I would check in the setting editor, I'm wondering if there's not a parameter to set... (there's one on Cyclone, also on Polyworks I think...)
I often take much more than 2000 hits by scan, then group them in a COP which can have 20000hits or more.

[KIRBSTER269]

I'll take a looksy, probably can't check till tomorrow. I can group them together well over 20000 hits. Just can't do it in a single scan

[Matthew D. Hoedeman]

Kirb, several scans that were EACH over 15,000 points. Spent several hours scanning, smallest single scan was still over 10,000 hits.

[KIRBSTER269]

oh ok, gotcha ya, Well Hexagon did call me back, but @ 6:00 in the afternoon, didn't talk to them. Let's see, oh yeah I have a life, anyways no answer on this issue YET. Hopefully they can fit me in before 6:00 today

[KIRBSTER269]

Well still no answer on this, The Hex guy took control of the PC here and created 10000 hit scan, went to execute it, and it popped up the same error. So until I upgrade the PC more RAM maybe better Video Card. I'll update when this occurs.

[sealevel]

I don't know EXACTLY. And I hate to say to throw bigger/bester hardware at an issue.... so I'll just say this: 16GB would seem ok for memory, and any kind of mid-range Nvida vid card would suffice.
The processor? I think Demon doesn't use multi-thread (AFAIK) so I have found a Xeon is pretty stable. Am sure SSDs are cheap, and why would any one use a 5400rpm turntable?
But I don't know if it's a Demon issue. I've mistakenly jaspered density around a CAD (poor path) and maybe throw in a bad .stp/iges..... yeah, that choked the system. But I would agree with Matt.
A reasonable system should spit out 10K hits without going to siesta.
Caveat: The systems that come with their CMM's blow chunks....(seems opposite logic to what Matt said and I agreed) but if you upgrade via Hex? You'll pay through the nose. Best is to biotch-slap your IT dept. and tell them to order you something not necessarily on the vendor list.
AND.... to finally tell you to ignore my entire ^^^^ cackle above? My IT got what I recommended, but our machine still has quirks a-plenty. But!... this is a Mycrona product that Hexagon scooped up. A Vision System with dual Z... Whoo!
Be happy to just use Renishaw or Leitz or Tesa.... our system uses Framegrabber and THAT sucker is not a good neighbor.
Have fun Kirby!

[KIRBSTER269]

Oh, I gave the owner a earful when it comes to buying things from Hex. If you don't know anything about it, you will get the wrong stuff. They sold him a under rated PC, at a higher end price, One of those threaded plates that doesn't even bolt down to the machine and undersized, meaning we have a 7-10-7, plate is, I assume, for a 5-4-5, you could only bolt it down with 1 screw. The machine at max, 300 mm. The rack was one size, where you had to remove Calibration ball, everytime. It ended up costing him another $6000, after I fixed everything so we could utilize the CMM for it's Max use, of course we went with Rayco products and I had to rework the Rack so. I could keep the Calibration Ball at all times. If A big product hits the machine then it can be easily removed, but shouldn't have to everytime.Hex Salesmen really need to be educated a little more, See what products a customer is making and suggest proper equipment for their customer. Especially when the customer has no idea about the product.

[sealevel]

Amen Kirb. I was going to type some more examples, but think we are on the same page. Certain Dept. managers could use a de-babbler/purchase filter (one that works and is economical) Am guessing a device such like that would make our work day a bit more easy.