ERROR HD TR_HD 0x18000013 System Error

[Alex.Monteagudo]

Hello All,
I have been having this system error message about twice a day causing the machine to stop completely and disconnect to the wireless remote and computer. Everything freezes and I have to shut everything down and restart loosing everything it was working on. Can someone help with this? there is no crash or anything just completely stops and shuts off. Error Code is (ERROR HD TR_HD 0x18000013 System Error) software PC DMIS CAD++ 2016

[JEFMAN]

I don't think about a software error.
What controller do you use ?

[Alex.Monteagudo]

The controller we have is a UJB Wireless Controller M1S614EE.

[JEFMAN]

I don't speak about the jogbox, but the "cabinet" B3CLC, Sharp32,DC241...

[Peter Fuller]

Since it's and "HD" error it's an FDC controller most likely.

[Peter Fuller]

TR_HD 0x18000013 is a general hardware error. You're either going to have to contact service or support to resolve this.

[Alex.Monteagudo]

Thanks for all your help I am in contact with Hexagon now to get a service tech to resolve the issue.