PC-DMIS crash 2013 MR1

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  • PC-DMIS crash 2013 MR1

    Hi All,
    I don't know what has happened but my version of PC-DMIS has suddenly started crashing every time I try to open a program.

    Initially it opens up ok but the minute I go file>open it crashes and closes.

    I have checked the file paths and they are all ok and unchanged.

    The only thing that has happened recently is a newer version of MS Access has been installed on the computer could this be causing it?

    I've read some other threads but I can't seem to find a solution that works for my CMM.

    Any help would be greatly appreciated.

  • #2
    You could try to rollback the OS to a restore point just before that last update, at least to see if that is the cause of the issue.

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    • #3
      It wasn't an update- Someone came in and installed the program on my computer to get access to a database we use. I'm going to see if I can uninstall it and see what happens. It's the only thing that has changed with my computer and PC-DMIS was working fine earlier this week as I was using it.

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      • #4
        Are you opening the program via menu File -> Open (open dialog is shown) -> Select program -> Open
        ...or are you clicking the program name in the MRU list (the list of recently opened programs)?

        If you are clicking on a program in the MRU list that has been deleted or moved, I believe some of the earlier versions of PC-DMIS will crash.
        PC-DMIS CAD++ 2o19 R1 SP10

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        • #5
          I think the MS Access installation meddles with the file open dialog in Windows, and that old PC-DMIS version includes a dll that name clashes with the Office additions.

          Try locating MSI.DLL in the PC-DMIS folder, and rename it to HexMSI.DLL (which it is already called in later versions of PC-DMIS).
          AndersI
          SW support - Hexagon Metrology Nordic AB

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          • #6
            Thanks for the responses it was access, I couldn't find the DLL file so I've uninstalled it for the time being until I find the MSI.DLL file to rename it.

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            • #7
              This fix should solve the problem. Since our link utility seems terribly non-functional click where it says "click here".
              Last edited by Peter Fuller; 05-10-2019, 01:47 PM.
              Systems Integrator
              Hexagon Manufacturing Intelligence

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              • #8
                Originally posted by Peter Fuller View Post
                This fix should solve the problem. Since our link utility seems terribly non-functional click where it says "click here".
                I have now done this and I can now start a new program no problem, however, I've just tried to import a model and it doesn't matter whether I try Catia, Step or Iges it crashes immediately. It won't even let me select a model.

                Does anyone have any answers for this one?

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                • #9
                  Try logging into Windows as a different user and loading a cad model. If it works then I'll help you reset the affected user profile in PC-DMIS.
                  Systems Integrator
                  Hexagon Manufacturing Intelligence

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                  • #10
                    sorry I haven't replied in awhile guys. Apparently uninstalling MS access was necessary- Once I did this it started working again!

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