problems with printing reports...

[eg92b16a2]

Good morning guru's,

Has anybody have an issues with running PC-DMIS 4.1 version and printing reports? My problem is that everytime I send the report to the printer.

PC-DMIS will delete the printer driver and then windows will automatically reinstall the driver again. This only happens in PC-DMIS. If I print a text file or a pdf it works fine. The printer is a HP deskjet 5900 series. The printer came with the computer that was purchased with PC-DMIS.

Have a call out to Tech support but so far could not figure out why PC-DMIS is doing this to the printer.

[Jan d.]

What's the date on your PC-DMIS version? Go to Help/About PC-DMIS for Windows...

That pops up a window. Look for the date on pcdlrn.exe.



Jan.

[eg92b16a2]

The date on pcdlrn.exe is Aug 2 2006

[Jan d.]

That version will not properly print automatically. Any version beyond that is fine. That is the ONLY reason I am running the 30 October version.


Jan.

[eg92b16a2]

How would i get the newer version?

[Jan d.]

Download from the Hexagon website.

I suggest that you contact the support line and tell them that you have run into the print issue and need a later version. They can help you and point you to the latest 4.1RC version.

Jan.