Our new Sheffield shop floor CMM came with 4.1 installed on it and well - we didn't like it. So, we uninstalled 4.1 and installed 3.7MR3 and now lots of crazy stuff is happening. During calibration the probe keeps losing the calibration sphere position and tries to measure it either way up to the left or down into the table - not good. If I delete the sensor and add the angle again it will pick the sphere position back up. It will not do a Man + DCC alignment on any probes other than A0B0. It will lose the calibration sphere position. Once I do finally get the probe to run through the calibration, the tip diameters show off about 50 to 60 microns lower than the calibration on the same probe on another shop floor CMM.
We decided to run a part even with the bad calibration results just to see if it will run one and it doesn't. It acts exactly like the calibration does - after the manual alignment it goes into DCC mode and will measure the part origin which is a cylinder set at 0,0,0. The actual values of the bore show around 400, 700, 13.
Anyone have any idea of what I could have done wrong in the install? I have updated all of our CMMs several times with newer versions of PCDMIS and never had any issues other than the revisions suck. I've never tried "down-grading" versions. Anyone have any ideas or can even figure out what the heck I'm trying to explain what the CMM is doing?
We decided to run a part even with the bad calibration results just to see if it will run one and it doesn't. It acts exactly like the calibration does - after the manual alignment it goes into DCC mode and will measure the part origin which is a cylinder set at 0,0,0. The actual values of the bore show around 400, 700, 13.
Anyone have any idea of what I could have done wrong in the install? I have updated all of our CMMs several times with newer versions of PCDMIS and never had any issues other than the revisions suck. I've never tried "down-grading" versions. Anyone have any ideas or can even figure out what the heck I'm trying to explain what the CMM is doing?

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