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    So when your company renews it's sma what is included?

  • #2
    Originally posted by j.gonzalez View Post
    So when your company renews it's sma what is included?
    Usually a free trip to hawaii and a pedicure.
    Links to my utilities for PCDMIS

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    • #3
      Originally posted by cmmguy View Post
      Usually a free trip to hawaii and a pedicure.

      for the guys at Hexagon...
      Saving the world, one bad part at a time.

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      • #4
        A deduction from the companies bank account.
        sigpic


        Was
        Pc-dmis 3.5 MR1 B & S 2009 MR1

        Now
        2010 MR3

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        • #5
          cable TV
          Which one gets ridden today? MPH vs MPG..tough choice, both are FUN
          sigpic

          Starrett RGDC 4028-24 :alien:
          Demon vintages 3.7, 4.1, 4.2, 4.3, 2009

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          • #6
            Originally posted by j.gonzalez View Post
            So when your company renews it's sma what is included?
            Tough group
            I believe ours gets us software upgrades and software tech. support.
            A yearly calibration and free service calls not sure about parts.
            Achieving unverifiable productivity daily

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            • #7
              Originally posted by philwell View Post
              Tough group
              I believe ours gets us software upgrades and software tech. support.
              A yearly calibration and free service calls not sure about parts.
              This would totally surprise me were it true. The software upgrades and the tech support "Ok we'll talk to you if you call us" is standard. The rest would, in fact amaze me, were it true.

              Bill

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              • #8
                Originally posted by Bill McCafferty View Post
                This would totally surprise me were it true. The software upgrades and the tech support "Ok we'll talk to you if you call us" is standard. The rest would, in fact amaze me, were it true.

                Bill
                they might have a "Service Contract" in addition to the SMA

                SO...for them that don't seem to know WHAT an SMA is...
                it IS a "Software Maintenance Agreement"
                Last edited by bob mappes; 11-12-2009, 06:47 PM.
                Which one gets ridden today? MPH vs MPG..tough choice, both are FUN
                sigpic

                Starrett RGDC 4028-24 :alien:
                Demon vintages 3.7, 4.1, 4.2, 4.3, 2009

                Comment


                • #9
                  Originally posted by STANLEY View Post
                  A deduction from the companies bank account.
                  Now that made me laugh out loud !! ( and closest to the pin )
                  Jim Jewell

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                  • #10
                    A look at the quote will tell you exactly what you get.... hence the smartass answers.
                    Links to my utilities for PCDMIS

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                    • #11
                      Originally posted by philwell View Post
                      Tough group
                      I believe ours gets us software upgrades and software tech. support.
                      A yearly calibration and free service calls not sure about parts.
                      thats separate.......... called a CMA

                      SMA is software and tech support only

                      unless the ********* changed the rules...........
                      sigpic
                      Originally posted by Ironhoe
                      I got something under my sporran for you, take care of it and you got my vote.

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                      • #12
                        a welcome hug

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                        • #13
                          A welcome BUG is more like it. Forgive the pun.

                          SMA covers software only-Updates and Tech support.
                          There is an agreement for machine . It covers the machine maint and repairs only not software. Like all contracts read fine print to see whats covered

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                          • #14
                            Originally posted by PCDEMON View Post
                            A welcome BUG is more like it. Forgive the pun.

                            SMA covers software only-Updates and Tech support.
                            There is an agreement for machine . It covers the machine maint and repairs only not software. Like all contracts read fine print to see whats covered
                            unfortunately i work for a huge company who got all the cmm's sma's redone and we don't get to see the contract

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                            • #15
                              Originally posted by JoBLOCK View Post
                              a welcome hug

                              I don't even get vasoline with mine.

                              As far as tech support goes, The only thing they ever told me to was reinstall the software. Been tempted to call in and tell them the machine ran off the table just to see if they would tell me to reinstall the software.

                              But, you pay it now or pay for all the missed ones if you ever decide to upgrade.
                              Last edited by CGoode; 11-16-2009, 02:21 PM.

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